Frequently Asked Questions

Naturally, a lot of questions can arise when it’s time to move. Below is a list of some of the more common questions and their helpful answers.

Q: Is there anything that you as a transport service provider (TSP) cannot ship?

A: Yes. In accordance with Defense Transportation Regulation Part 4.F.2, we do not ship small, extremely valuable items such as stocks, bonds, jewelry, coin/coin collections, and items of great sentimental value such as photo albums. For a more detailed list of items we do not ship, please look below at our list of Non-AIIowables.

Q: I have a refrigerator/freezer going in my household goods shipment. What do I need to do in order for it to be ready to move?

A: You should empty your refrigerators and freezers and keep appliance doors open for at least 24 hours in advance of loading. This will allow appliances to dry out and prevent the growth of mold.

Q: Am I protected against loss or damage while my goods are in transit?

A: The SDDC provides an information pamphlet on military personal property moves. For information on shipment protection, please review Section X of “It’s Your Move”.

Q: I’ve received an e-mail informing me that my delivery date has changed beyond the date I requested. Why have I received this e-mail

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A: The DPS system has an auto-email feature that sends an email anytime changes are made to the original requested dates. Also, there is a transit calculator built-in that determines an “RDD” or Required Delivery Date based on weight & miles. If the TSP’s surveyed weight differs from the members estimated weight, this data entry will also affect the RDD. The RDD is a “no later than date”, not the actual delivery date.

Non-Allowables

Before your things are packed and loaded, please take some time to look over some of the items that we cannot put on a truck or in a container. Hazardous and perishable materials are not allowed. And, although some of them are allowable, we recommend that you keep sentimental or personally important s with you.

Examples of Hazardous Items

Aerosol cans, ammonia, car batteries, charcoal/lighter fluid, charged scuba tanks, chemistry sets, cleaning solvents, darkroom chemicals, fertilizer, fire extinguishers, fireworks, flares, fuels/oils, household batteries, kerosene, liquid bleach, loaded guns, matches, mineral spirits, nail polish/nail polish remover, paint thinners, paints/varnishes, pesticides, poisons, pool chemicals, propane tanks, rubbing alcohol, solvents, and weed killer.

Examples of Perishable Items

Food without adequate preservation, frozen food, open or half-used foods, plants, produce, and refrigerated foods.

Examples of Personal lmportant/Sentimental Value Items

Although some of the following items are allowable, we recommend that you keep these important items with you; address books, airline tickets, car titles, cell phones, checkbooks, computer data files/backups, family photographs/photo albums, financial documents (stocks, bonds, CDs, IRAs, deeds, tax records), home videos, insurance policies, jewelry and furs, keys (car, furniture, new home), laptop computers, medical/dental records, new home documents, prescription medicine, professional files/research projects, and school records.